Privacy Policy

1. DATA WE COLLECT

• Name, mobile number, email address
• Delivery address and saved locations
• Order history and transaction details
• Payment details processed via secure third-party gateways
• Device information (IP, OS, device ID)
• GPS location (with consent)
• Customer support communications

2. HOW WE USE YOUR DATA

• Account creation and management
• Order processing and delivery coordination
• Payment processing and refunds
• Customer support and dispute resolution
• Fraud prevention and security monitoring
• Service improvement and personalization
• Marketing (with consent)
• Legal and regulatory compliance

3. DATA SHARING

• We do not sell personal data
• Restaurants and home chefs (order fulfillment)
• Delivery partners (delivery coordination)
• Payment gateways (RBI-compliant providers)
• Technology and cloud service providers
• Legal authorities if required by law
• In case of merger or acquisition

4. DATA RETENTION

• Financial records retained up to 7 years (tax compliance)
• Account data retained until deletion request
• Support records retained for dispute resolution
• Marketing data retained until consent withdrawal

5. YOUR RIGHTS

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• File grievances under applicable law

6. SECURITY

• SSL encryption
• Secure cloud infrastructure
• Access controls
• Regular audits and monitoring

7. CHILDREN'S PRIVACY

• Platform not intended for individuals under 18 years of age
• No intentional collection of children's personal data

8. COOKIES & TRACKING

• Authentication and session management
• Analytics and performance monitoring
• User-controlled permissions via device settings

9. MARKETING COMMUNICATIONS

• Promotional messages only with consent
• Unsubscribe option available anytime
• Transactional messages cannot be opted out

10. ACCOUNT DELETION

You have the right to request deletion of your FlavorFy account and associated personal data at any time. You may initiate this request directly through the FlavorFy mobile application or by contacting us at support@flavorfy.in.

Upon receiving your request, we will take reasonable steps to delete or anonymise your personal data from our active systems within a reasonable timeframe, unless retention is required for legitimate business or legal purposes.

Please note that certain information may be retained for specific purposes, including but not limited to:

• Compliance with applicable laws, tax, and regulatory requirements
• Fraud prevention, dispute resolution, or enforcement of our terms
• Completion of pending transactions or outstanding obligations
• Maintenance of internal records for audit and compliance purposes

After deletion, your account will no longer be accessible, and you will lose access to your order history, saved addresses, preferences, and any associated benefits.

We may retain anonymised or aggregated data that does not identify you personally for analytics, research, and service improvement purposes.

11. CONTACT & GRIEVANCE REDRESSAL

FlavorFy Private Limited
T1, Rajamanickanar Street,
Kamarajapuram, Chennai,
Tamil Nadu, India

Email: support@flavorfy.in
Phone: +91-75400 45649
Website: https://flavorfy.in